Frequently Asked Questions (Updated 23 May 2020)

01

How will we keep you safe during the COVID-19 crisis?

Your skin and safety is our priority, and we want to ensure you that we are taking new measures to ensure we are providing a safe environment at our facility.

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Here are some of the new safety precautions:

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Lobby Waiting Area

• Single seating chairs that are frequently sanitized

• Contactless payments with Apple Pay or Google Pay to avoid passing of credit cards

• Single packaged samples only

• Cleaning of high traffic areas every 30 minutes

• Traffic control

Treatment Rooms

• More time between appointments for proper sterilization

• Towels and linens changed between treatments

Restroom

• Disinfectant spray available

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All employees and customers are required to wear a face mask.

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Note:​

• No kids or pets will be allowed inside during your appointment.

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• If you have or are currently experiencing any of the following symptoms, please cancel and reschedule your appointment.

  • Fever/feeling feverish​

  • Sore throat

  • New cough (not related to chronic condition)

  • New nasal congestion or new runny nose (not related to seasonal allergies)

  • Muscle aches

  • New loss of smell or taste

  • Shortness of breath

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02

How should I pay? Can I pay in cash?

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We will only be using Apple Pay and Google Pay. For information on how to quickly and easily set these up on your phone, please see the following links:

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iPhone users: https://support.apple.com/en-us/HT201239

Android users: https://pay.google.com/about/learn/

The aim is contact-free payment for your safety. We apologize for any inconvenience.

03

Do I have to bring a facemask?

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Yes, we kindly request you come to your appointments with a facemask. 

04

Will employees be wearing facemasks?

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All employees are required to wear a FaceLife mask at all times. 

05

Can I make a walk-in appointment?

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No. Please book in advance online using the “book now” button on the homepage, or through call/text. 

06

Can I come up to the waiting room if I come to my appointment early?

For your safety, we ask that if you arrive at your appointment early, please wait in your car and then come up at your scheduled time. Appointments have a time buffer to ensure you avoid contact with any other customer and all equipment can be properly sanitized. 

07

Why do I have to write my specifications for eyebrow threading when booking my appointment?

We are trying to minimize speaking out of an abundance of caution for your wellbeing. If we are not as chatty as usual, please know we strive to be as welcoming and warm as always, but must keep in mind your health first and foremost. Thank you! 

08

What sanitization measures are being taken?

Employees are required to wash hands thoroughly before and after every customer. 

Surfaces and equipment will continue to be thoroughly disinfected before and after every service.

09

What types of services does Anupama Spa & Salon offer?

We offer a full array of salon and spa services; feel free to explore all our offerings through this website. Our offers, promotions and coupons cannot be combined with any other offer, special, or discount.

10

How can I schedule an appointment?

Give us a call at 781.267.2600 during regular business hours or schedule your appointment online anytime.  You can also create your member account for bookings on Book Online page by clicking Login.  You can book services, reschedule or cancel existing bookings with your member account.  Once you login, you no longer need to re-enter details each time you book a service. 

11

How early should I arrive before my scheduled appointment?

We suggest 15 minutes prior to your appointment. This allows you to unwind, change, and start your treatment relaxed and on time.

12

Are gift certificates available?

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Yes!  You can purchase a physical gift card at our location.  You can also purchase an instant or future date eGift Card (sent via email) by clicking the "Order eGift Card" button below.

13

Is there a cancellation policy?

All services are reserved especially for you, but we understand that sometimes schedule adjustments are necessary. We request that you reschedule or cancel your reserved services with at least 24 hours notice. Cancellations & No-Shows cost our staff money. We reserve the right to ask for a credit card guarantee on any service. Clients who cancel or do not show up for an appointment may be asked to prepay future services. Due to scheduling commitments to other clients and our staff's personal schedules we may need to reschedule any appointment for which you are more than 10 minutes late.